Candela Labs’ Intelligent Automation Fabric
We help digitalise and automate both customer-facing and internal journeys – transforming customer experience, core insurance processes, channel management and customer acquisition
Our omnichannel engagement platform is created specifically for insurance, with pre-built internal and customer facing journeys across our virtual assistants, smart portals, mobile applications and unified messenger.
Our Intelligent Operations products span all essential insurance processes – including New Business, Underwriting, Policy Servicing and Claims Management – and enable end-to-end process and task automation. The product suite leverages AI/ML, RPA, Case Management and BPM, and expedites implementation through pre-defined process frameworks that can be set up in weeks rather than months and quarters.
Intelligent Automation Solutions from our Labs
Digital Point of Sale
Empower channel partners to become strategic advisors through digital transformation – from sales cycle management, customer servicing and upskilling
Digital New Business
Offer a seamless omnichannel experience to users – across policy suggestions, documentation, underwriting and policy generation
Digital Customer Servicing
Faster and efficient management of customer requests – from change request to query management across financial and non-financial endorsements
Provide a ‘stress-free’ user journey for claimants, hospitals and insurers – from initiation, and assessment to the final payout.
Fresh from our Labs
Request demo of our Intelligent Automation Fabric Products and Solutions
Candela Labs’ agile Labs-to-Live implementation model allows us to work with clients to deliver:
- Working proof of concept in 30 days
- Minimum viable product in 60 days
- Initial test of scalability in 90 days
Agile Sprints | Co-Creation | Benefits-Led Programme Management
Delivering Measurable Business Benefits
Candela Labs has a proven track record of working with blue-chip insurance providers on their automation programmes.
Candela Labs @ SgFF
Candela Labs participated in the Singapore Fintech Festival – leading to new partnerships and significant business development opportunities. We even had walk in candidates to our booth at the SgFF.
We will be back next year!
Single View of the Customer
A Single View of Customer helps insurers elevate customer experience and engagement. Find out more about the Candela Labs’ approach to SVOC in our whitepaper on the subject.
New CPO @ Candela Labs
Venkat Rengasamy, a seasoned HR leader with extensive IT sector experience, has joined us as our new Chief People Office. Venkat brings nearly two decades of rich HR experience and has worked with business teams to develop strong talent acquisition and development programs.
Meet our new CX Partners: Think Design
Candela Labs is happy to announce a strategic partnership with Think Design Collaborative to create smarter user journeys for our clients. This collaboration will help us enhance the value we bring to our clients using a design thinking approach in the areas of UI/UX, mobility and service design.