Marquee Insurers and Banks
Interactions Per Day on the Virtual Assistant
Countries with Successful Implementations
Languages Supported on Our Solutions
Renewal Rate
Successful Programmes Delivered in Last 12 Months
Domain and Technology Specialists
Deloitte Fast 500 logo
APAC CIO Outlook logo

Candela Labs’ Intelligent Automation Fabric

We help digitalise and automate both customer-facing and internal journeys – transforming customer experience, core insurance processes, channel management and customer acquisition

Intelligent Engagement

Our Intelligent Engagement application suite has been created specifically for insurance, with pre-built internal and customer facing journeys across our virtual assistants, smart portals, mobile applications and unified messenger.

Intelligent Operations

Our Intelligent Operations suite spans all essential insurance processes – including New Business, Underwriting, Policy Servicing and Claims Management – and enables end-to-end process and task automation. The suite leverages AI/ML, RPA, Case Management and BPM, and expedites implementation through pre-defined process frameworks that can be set up in weeks rather than months and quarters.

Intelligent Integration

We help auto-generate APIs and create modern user-interfaces for AS/400 based legacy systems, allowing insurers to integrate with essential digital applications reliably and rapidly.


Intelligent Automation Solutions from our Labs

Digital Point of Sale

Our Digital Point of Sale solution supports sales and distribution needs by delivering a powerful omnichannel experience to customers, agents, brokers and banking partners across for Life, Health, General and Composite Insurers.

Digital New Business

Candela Labs’ New Business solution brings together all input channels and ensures intelligent and automated workflows, to make the New Business and Underwriting process simpler and more effective.

Policy and Customer Servicing

Our Policy Servicing solution helps insurers provide a responsive and empathetic experience to their customers. The solution is built for the modern customer and integrates every imaginable channel through which a customer might interact with the insurer. The magic lies in not just opening up all these channels but in ensuring seamless hand-offs across channels.

Smarter Claims Processing

The Candela Labs Claims solution provides a ‘stress-free’ experience for claimants, partner providers and insurers – from initiation to assessment and pay-out. The solution encompasses front-end initiation channels like portals and chatbots, smart workflow and case management using RPA, one-stop assessor dashboards and AI and rules driven fraud detection.

Digital Health Claims Solutions

The Candela Labs Digital Health Claims Solution focuses on understanding and solving the challenges the customer, the partners and the insurers face, by reimagining each and every user journey across the health claims value-chain, from claims initiation to pay-out.

Digital Solution for Insurance Agents

Our Digital Solution for Agents caters to the day-to-day needs of insurance agents and their managers, with a focus on helping them become more effective and efficient and win in the market place. The solution comes with modular components, such as lead management, quote and policy issuance, claims and endorsement notifications, reporting and analytics, and Agents-Insurer chatbot.

Request demo of our Intelligent Automation Fabric and Solutions

Your Digital
Transformation Journey

Candela Labs’ agile Labs-to-Live implementation model allows us to work with clients to deliver:

  • Working proof of concept in 30 days
  • Minimum viable product in 60 days
  • Initial test of scalability in 90 days

Agile Sprints | Co-Creation | Benefits-Led Programme Management

Delivering Measurable Business Benefits

Candela Labs has a proven track record of working with blue-chip insurance providers on their automation programmes.

Digitising Life Insurance Claims
Faster Product Launch of Product Lines
Underwriting Workbench



Candela Labs Partners with CAPCO

Candela Labs is happy to announce a strategic partnership with CAPCO to bring together the best-of-breed of solutions for Financial Services firms.

While Candela Labs leverages its Intelligent Automation Fabric designed specifically for Financial Services firms to provide strong ROI and tangible business benefits, CAPCO plays the key role of a facilitator between business and technology to enable rapid delivery of programmes with their consulting and solution capabilities.


Single View of the Customer

A Single View of Customer helps insurers elevate customer experience and engagement. Find out more about the Candela Labs’ approach to SVOC in our whitepaper on the subject.

Download Whitepaper


Candela Labs Customer Self Service Portal and App Launched by FWD

Candela Labs continues its foray toward supporting Insurance firms with their digital transformation journeys. We implemented the customer self-service portal and app for FWD in Vietnam. Thank you to the FWD team for providing us with this opportunity.



Meet our new CX Partners: Think Design

Candela Labs is happy to announce a strategic partnership with Think Design Collaborative to create smarter user journeys for our clients. This collaboration will help us enhance the value we bring to our clients using a design thinking approach in the areas of UI/UX, mobility and service design.

Work with Candela Labs

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