We provide strong and rapid ROIs by enabling a step-change in organizational agility through Intelligent Automation, with our focus on customer centric and internal journeys that are delivered through our benefits driven Lab-to-Live approach.
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Executive Director – Customer Delivery and Satisfaction
Executive Director – Innovations
Chief Financial Officer
Chief People Officer
Head of Product
Head of Sales
Head of Solutions and Business Consulting
Head of Marketing, Presales & Strategic Projects
AVP – Technical Delivery
Vice President – Technical Delivery
Sales Head – Africa
4 entrepreneurs from diverse backgrounds came together with a vision to create technology and platforms in the BPM space. Each brought different skills to the table and took the big leap to build on.
We worked on 2 major consulting assignments at Arthur Andersen & Telco. We also signed up National Library Board of Singapore as our first major client. We subsequently signed Prudential as a key insurance client that marked the start of our domain focus.
We proudly released our first product suite – Dotsphere that enables end-to-end business process transformation with a content management system and a scanning tool that simplified and enhanced case management.
We rolled out implementations across Prudential entities in Japan, Singapore, Vietnam, Indonesia and Malaysia, while a number of marquee insurance firms, including Aviva and Sunlife, deployed our Dotsphere Case Management product.
The goal forward was set and it was to focus on emerging markets. We entered Africa and gained Standard Bank as a lighthouse client in South Africa.
We released our second family of products – Process templates for Insurance and Banking that allows us to rapidly automate key business processes across the value chain.
We created our third product platform, that has today evolved to become the underpinning technology in all our client focused solutions. An innovation that accelerates digitisation and bridges legacy enterprise applications with the new digital frontier.
We welcomed Arsh Maini as CEO, Partner & board member and Simon Newman as Non-Executive Director. We put new emphasis on creating innovative IP-led products and solutions, co-creating with clients in their focus markets.
AWPL was reborn as Candela Labs as we welcomed our 250th employee. We also opened a number of new offices across multiple cities – including a new headquarters in Bangalore and new innovation centres in Hong Kong, Johannesburg and Jakarta.
Candela Labs made significant strides in solidifying its digital first strategy with a new operating model, new sales approach and new products that kept the end customer at the heart of it all.
We launched Intelligent Automation Fabric for Insurance that is based on open standards and integrates multiple improvement levers — digitalisation, BPM, human-in-the-loop, RPA, analytics, and artificial intelligence (AI). We expanded our operations with a new office in London.