Marquee Insurers and Banks
Interactions Per Day on the Virtual Assistant
Countries with Successful Implementations
Languages Supported on Our Solutions
Successful Programmes Delivered in Last 12 Months
Domain and Technology Specialists
We help digitalise and automate both customer-facing and internal journeys – transforming customer experience, core insurance processes, channel management and customer acquisition
Our Intelligent Engagement application suite has been created specifically for insurance, with pre-built internal and customer facing journeys across our virtual assistants, smart portals, mobile applications and unified messenger.
Our Intelligent Operations suite spans all essential insurance processes – including New Business, Underwriting, Policy Servicing and Claims Management – and enables end-to-end process and task automation. The suite leverages AI/ML, RPA, Case Management and BPM, and expedites implementation through pre-defined process frameworks that can be set up in weeks rather than months and quarters.
Our Intelligent Solutions leverage our engagement and operation suites with key integrations to provide custom implementations, single customer views and provide application maintenance and support. These solutions are powered by our Benefits-Led Programme Management approach and uses agile implementation methodology.
Our Digital Point of Sale solution supports sales and distribution needs by delivering a powerful omnichannel experience to customers, agents, brokers and banking partners across for Life, Health, General and Composite Insurers.
Candela Labs’ New Business solution brings together all input channels and ensures intelligent and automated workflows, to make the New Business and Underwriting process simpler and more effective.
Our Policy Servicing solution helps insurers provide a responsive and empathetic experience to their customers. The solution is built for the modern customer and integrates every imaginable channel through which a customer might interact with the insurer. The magic lies in not just opening up all these channels but in ensuring seamless hand-offs across channels.
The Candela Labs Claims solution provides a ‘stress-free’ experience for claimants, partner providers and insurers – from initiation to assessment and pay-out. The solution encompasses front-end initiation channels like portals and chatbots, smart workflow and case management using RPA, one-stop assessor dashboards and AI and rules driven fraud detection.
Candela Labs’ agile Labs-to-Live implementation model allows us to work with clients to deliver:
Agile Sprints | Co-Creation | Benefits-Led Programme Management
Candela Labs has a proven track record of working with blue-chip insurance providers on their automation programmes.
We are looking for the best and the brightest. We have multiple open opportunities across teams, with defined career tracks.
Go-to-market together. Leverage products and services to meet customer goals. Create alliances to provide customers with new-age technologies. Join our Partner Programme.