Redefining Insurance Industry Through Intelligent Automation

Digital Point of Sale

Our Digital Point of Sale solution supports sales and distribution needs by delivering a powerful omnichannel experience to customers, agents, brokers and banking partners across for Life, Health, General and Composite Insurers.

Digital New Business

Candela Labs’ New Business solution brings together all input channels and ensures intelligent and automated workflows, to make the New Business and Underwriting process simpler and more effective.

Policy and Customer Servicing

Our Policy Servicing solution helps insurers provide a responsive and empathetic experience to their customers. The solution is built for the modern customer and integrates every imaginable channel through which a customer might interact with the insurer. The magic lies in not just opening up all these channels but in ensuring seamless hand-offs across channels.

Smarter Claims Processing

The Candela Labs Claims solution provides a ‘stress-free’ experience for claimants, partner providers and insurers – from initiation to assessment and pay-out. The solution encompasses front-end initiation channels like portals and chatbots, smart workflow and case management using RPA, one-stop assessor dashboards and AI and rules driven fraud detection.

Proven Expertise

Marquee Insurers and Banks
Interactions Per Day on the Virtual Assistant
Countries with Successful Implementations
Languages Supported on Our Solutions
Renewal Rate
Successful Programmes Delivered in Last 12 Months
Domain and Technology Specialists

Client Results

Digitising Life Insurance Claims

Our system helped a composite insurer with presence across China, Hong Kong, Malaysia, Thailand, Indonesia, Vietnam, and Singapore in reducing the claims assessment time from an average of 1:00 hour to c.20 minutes.

Faster Product Launch of 6 Product Lines

Candela Labs developed a robust application for a Singapore based Insurer which enabled the client to launch new products in six weeks and issue a new policy in under 5 minutes. The solution is currently being used by 300 agents, with roll out planned for another 1,500 agents


A large Singapore based Insurer with 2 million plus customers is currently using a system developed by Candela Labs that has reduced case assessment time by over 70%.



One of the highest levels of customer satisfaction in the industry

Candela Labs (AWPL) has been consistent in its focus…. we are using their products at different locations this year

Congratulations to the Candela team, who responded to the hothouse challenge in the true spirit of the event, with energy, passion, and innovation. Well done guys

Congratulations to the team in delivering a new member, SAM, to our family as we continue to renew and refresh productivity tools (from LMS) for our channels to increase their productivity. Well done! Thanks!

The story of how Candela Labs came into existence and has grown from a startup is quite inspirational (I heard it for the first time!) and should definitely be included as a case study in the management schools

Santosh Gon


Transform customer experience, core insurance process, channel management and customer acquisition. Start your digital transformation journey

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