The Intelligent Operations suite has been designed to enable insurers to make smarter decisions by automating processes and tasks.
Insurance firms need a solution that allows knowledge workers to view all information related to a case relevant to them, anytime, anywhere.
Candela Labs Intelligent Operations suite is designed for Life, Health and General insurance, automating processes and tasks using cutting edge technology. The suite brings together content digitisation, content management and content consolidation for a 360-degree case view.
Go live faster with fully developed, pre-packaged and pre-configured Insurance business process templates that comes with unique and specific domain modules for New Policy Sales, Policy Servicing and Claims Management
Modular and componentised case management that allows for easy customisation and faster deployment
Case initiation that is configured for multi-channel intake
Manage all your content, in multiple languages, and re-use it across any touchpoint
Intelligent dashboards with reports and information that is contextualised per user role to increase productivity
See a 360-degree view of the case, no matter where the content is, where you are, or what device you’re working on.
Manage tasks by assigning them to the right team members with automated distribution, and automated processes of manual tasks to ensure that each case is managed to the fullest extent. Make seamless collaboration a reality across departments with clearly defined audit trails and case histories to enable better decision making.
Tackle complex decisions with easily defined business rules to manage case initiation, distribution and for straight through processing (STP) for cases across Life, Health and General business processes.
Get standardised as well as intelligent process reports that provide actionable business insights. Presented in an attractive and easy to understand Interface, the intelligent dashboards can also come with pre-built analytics.
The Intelligent Operations application suite provides a 360-degree view for each case with historical information, correspondence and other vital details, on any device, at any time, allowing for faster and better decision making and improving performance of all knowledge workers.
Set-up rules, manage workload and maximise productivity with automated case initiation and distribution. The suite comes with a powerful case distribution component that segregates cases and assigns them based on existing workload, complexity and other customisable factors to ensure that each case gets the most attention without increasing time spent.
Manage all correspondence related to the case from the same interface with historical information for more relevant and contextual decision making.
The Intelligent Operations application suite has been built using latest technologies such as ML and RPA and are extensible to adopt future technologies such as Blockchain. The suite allows Insurance firms to use, switch or enhance business process management (BPM) engines, content management (ECM) systems or any other ancillary system to their choice, increasing flexibility.
The application suite allows insurers to scale their operations based on number of users, number of Lines of Business or based on the Insurance value chain, while allowing for seamless collaboration across the board.
The suite comes out-of-the-box with plug & play components and technologies that make connecting disparate systems easy, whether it is for policy administration systems, ancillary systems or for processes.
Modularised and componentised elements allow for customisable user journeys with attractive interfaces to increase the productivity across user roles.
Faster, easier and more efficient case management
Increase the number of cases resolved in lesser time
Holistic and efficient case management
Manage all engagement assets with reusable componentised assets